Returns and Refunds

Returning your Purchase

VIEW OUR RETURN LABEL

If you decide your purchase is not suitable or does not fit, you may return it to us for a Replacement or a Refund equal to the value of the purchased product.

Providing your purchase was made within 30 days of the date you wish to make a return, returns can be dealt with in the following way:

1) The quickest and easiest option is to use one of our returns labels which are valid with Royal Mail. Some customers find it daunting to arrange a return themselves, so to help make your return as simple as possible we offer a single use returns label which is suitable whether you are looking for an exchange or a refund.

This label can be found by clicking on the link above titled 'View our Returns Label'. Please add the label to your basket and purchase it. When your order is received by one of our representatives, we will send your Returns Label via the e-mail address you provide at the checkout.

*Please note it can take up to 24 hours for your Returns Label to be e-mailed to you but this will not affect your returns period.

2) Obviously, you do not have to use our returns label if you would prefer you can simply re-package your order including all tags and paperwork and return it to us using any tracked delivery service, from any delivery provider located in the UK.

There is never an urgency from our perspective, so do not be persuaded into using a costly Next Day Delivery or Guaranteed by 1pm service. A simple '48 hour Tracked' delivery service will be more than sufficient. 

If using Royal Mail, your local Delivery Centre can be found by clicking here

Please send all Returns to:

The Boot Company
203a, Cheltenham Road
Cotham
Bristol
BS6 5QX
England

3) Finally if you are local to our Retail Store in Bristol you are more than welcome to return the order to us personally and we will deal with your return/exchange in store.

Orders which require a Refund will be refunded within in a minimum of 3 working days once the returned parcel is received at our retail store. Please note, the returned item must be unworn & in re-sellable condition including its original packaging, tags etc.

Where an exchange is required, please enclose full details of your original order together with clear instructions for the style, size and colour you require to be sent in exchange. 

Returns made outside of the 30 day return period may be refused at our discretion and if accepted will be subject to a £10 restocking charge

Please contact us before making any return outside of this 30 day period. Where possible extensions will be provided for Christmas and other legitimate causes but this remains at our discretion. 

Customers who return an order by simply applying tape and posting labels directly onto the box will be charged £10 for a replacement box! Please wrap the shoe box in a posting bag, black bag or even wrapping paper to ensure the box is protected and therefore in great condition for the next customer.

Excessive returns may incur a re-stocking charge.

In the unfortunate case of an item which has developed a fault which has not been caused by misuse, please return it to us for inspection. Upon identification of a fault, we may refund any reasonable postage charge incurred by the customer & send a replacement or issue a full refund. Before returning a product, you may wish to telephone our customer representative for help and advice with your problem?

Please note, due to the extended delivery time, we are unable to accept the return of overseas orders sent by Surface Mail.

Please send all Returns to:

The Boot Company
203a, Cheltenham Road
Cotham
Bristol
BS6 5QX
England

Please include a slip of paper containing the following information:- Your name & address.- The reason for return.- Whether you would like a replacement or a refund.

For more information, please e-mail us at info@thebootcompany.com

This does not affect your statutory rights.