Terms and Conditions

Terms and Conditions of Sale

All goods purchased must be paid in full before goods are dispatched. We do not operate a 'cash on delivery' service. Delivery times quoted are per working day and do not include Saturday, Sunday, or UK bank holidays.  Delivery times are not guaranteed and are subject to carrier service.

Exceptions of Sale

All credit card orders are thoroughly checked, we will not dispatch orders until we have verified the authenticity of the credit card details submitted.

UK Orders and overseas shipping:

We deliver orders throughout the UK and to all parts of the world. UK orders are usually delivered within 3 working days. 

The delivery schedule for items sent outside the UK is:

Europe: Approx 3 - 7 Working days.

Rest of World: Approx 5 -10 Working Days. 

However, please allow 28 working days in exceptional circumstances.

Customers outside of the EU

If you are ordering from a non-EU member state country in Europe (including the Channel Islands), or from anywhere outside Europe, you may be subject to import duties and taxes that are levied once the package reaches your country.

Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you may wish to contact your local Customs office for further information.

Value Added Tax is not applied to orders received from countries outside the EU. These orders will continue to attract the same advertised prices applicable to the products on display.

Additionally, please note that when ordering from The Boot Company, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Returning your Purchase

Providing your purchase was made within 30 days of the date you wish to make a return, returns will be dealt with in the following way:

If you decide your purchase is not suitable or does not fit, you may return it to us for a Replacement or a Refund to the value of the purchased product.

To help make your return as simple as possible we offer a £6.99 Return and Exchange Label and a £5.99 Return label. Each of these labels can be purchased HERE once the label is added to your basket and purchased you will be sent an e-mail with details of how to fill out and print your returns label.

Orders which require a Refund will be refunded within in a minimum of 3 working days once the returned parcel is received at our retail store.

Before returning any product, please send us a short e-mail expressing your desire to return your purchase. Please include the Order Number, date, style, colour and size of the product you wish to return and full details of the product you require as a replacement. This will help us to process your return more quickly when it arrives at our retail store.

Please note, the returned item must be unworn & in re-sellable condition including its original packaging. Again, please enclose full details of your original order together with clear instructions for the style, size and colour you require. Excessive returns may incur a re-stocking charge.

In the unfortunate case of an item which has developed a fault which has not been caused by misuse, please return it to us for inspection. Upon identification of a fault, we may refund any reasonable postage charge incurred by the customer, & send a replacement or issue a full refund. Before returning a product, you may wish to telephone our customer representative for help and advice with your problem. Please note, we are unable to accept the return of overseas orders sent by Surface Mail.

Please send all Returns to:

The Boot Company
203a, Cheltenham Road
Cotham
Bristol
BS6 5QX
England

Please include a slip of paper containing the following information:- Your Name & Address.-The reason for return.-Whether you would like a replacement or a refund.

For more information, please e-mail us at info@thebootcompany.com Or Freephone 0800 689 3083

This does not affect your statutory rights. 

Payments with Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is made to Klarna.

  • Pay in [14] days: The payment period is from the shipment or the delivery date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria and the Netherlands.
  • Slice it: With the financing service from Klarna you can pay for it in flexible or fixed installments. The instalment payment is due at the end of each month following submission of a separate monthly invoice by Klarna. Further Information regarding Slice It is subject to the terms and conditions of Standard European Consumer Credit Information: Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.
  • Direct banking: Available in Germany, Austria and the Netherlands. Your account wants to be debited directly after placement of your order.
  • Direct Debit: Available in Germany, Sweden, Austria and the Netherlands. Your account will be in receipt of the goods or tickets / availability date of the service or case of a subscription in accordance with the timelines communicate d. You want to be notified about the date (s) by email.
  • Card Payments: Available in Germany. The amount will be posted on your card and will be processed. In case of a subscription the amount will be debited in accordance with the timelines communicated.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the results of the credit check. General information about Klarna and the user terms can be found on http://www.klarna.com . Your personal data is handled in accordance with applicable data protection law and in accordance with the information contained in Klarnas privacy statement.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is made to Klarna:

  • Pay later.
  • Slice it.

Further information and Klarnas can be found here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information contained in Klarnas privacy statement.

Klarna's payment options, we want to pass to Klarna certain of your personal information, as well as contact and order details, in order to make sure you pay for your payment options and tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information contained in Klarnas privacy statement.